Shipping Policy

DELIVERY TIMES

We operate a standard next day delivery service ( Monday - Thursday) on all stock items such as consumables and accessories. All orders must be placed before 1pm Monday to Thursday to ensure next day delivery. Orders placed on Friday will be subject to delivery on the following Monday. In the event that we are out of stock we will send the items as soon as possible.

Please contact us for delivery times on equipment as lead times may vary - for further details please call our sales office on 01204 697437.

Orders above £60.00 are inclusive of any standard delivery charges. Orders under £60.00 will incur a delivery charge of £5.95 + VAT. The delivery charge is calculated by the total price of all the items ordered, this is automatically calculated in the shopping cart for you.

POST CODE RESTRICTIONS

Please note additional delivery charges will apply for the I.O.M, Scottish Highlands, Scottish Isles, Scilly Isles, Channel Isles, Northern Ireland and Eire. Please call our helpline on 01204 697437 or email us (using the contact us form) should you need prices for these areas.

Returns Policy

RETURNING GOODS

As most of items are food products - we do not accept for refund or exchange any opened or used consumables. If you wish to return accessories or consumables which are not faulty we will accept them up to 3 days after you have received the goods. The received time starts from the date you signed for the goods with the carrier. (A customer signature is recorded by our courier for evidence).

The goods must be unused and unopened and in the same condition in which they were delivered. We will only issue a refund once the goods are returned to us and we are satisfied that they are in a re-sellable condition and have not been used. We reserve the right to charge a 15%  Handling, Re-stocking and refunding fee.
The cost and responsibility of returning unwanted or non faulty goods will be yours the customer.

CANCELLATIONS

You may cancel your consumables and accessories order up until the point at which the order has been dispatched to our carrier. If an order has been cancelled prior to dispatch any charges payments made by the customer will be refunded in full.
If the order is cancelled and the goods have already been dispatched to our carrier it will be treated as a RETURNING OF GOODS. (Please refer to the returning of goods policy)
By purchasing machine equipment or entering into a lease agreement on machine equipment the above conditions no longer apply. A period of 24 hours grace is given in which you the customer has to cancel your order. After such time you cannot.

REFUNDS ON RETURNED GOODS

Refunds on returned goods are subject to the above terms and conditions and are given by credit or debit cards and a credit receipt will be issued. Orders paid for by cheque or cash will be refunded by a company cheque. We reserve the right to charge a 15%  Handling, Re-stocking and refunding fee.