SHIPPING POLICY
DELIVERY TIMES

We operate a standard next day delivery service ( Monday - Thursday) on all stock items such as consumables and accessories. All orders must be placed before 1pm Monday to Thursday to ensure next day delivery. Orders placed on Friday will be subject to delivery on the following Monday.

In the event that we are out of stock we will send the items as soon as possible.

Please contact us for delivery times on equipment as lead times may vary - for further details please call our helpline on 0800 634 2888

Orders above £50.00 are inclusive of any standard delivery charges.

Orders under £50.00 will incur a delivery charge of £6.95 + VAT

The delivery charge is calculated by the total price of all the items ordered, this is automatically calculated in the shopping cart for you.

Please note additional delivery charges will apply for the I.O.M, Scottish Highlands, Scottish Isles, Scilly Isles, Channel Isles, Northern Ireland and Eire

Please call our helpline on 0800 634 2888 or email us (using the enquiry form) should you need clarification on any point.

RETURNS POLICY
RETURNING GOODS

As most of items are food products - we do not accept for refund or exchange any opened or used consumables. If you wish to return accessories or consumables which are not faulty we will accept them up to 3 days after you have received the goods. The received time starts from the date you signed for the goods with the carrier. (A customer signature is recorded by our courier for evidence).

The goods must be unused and unopened and in the same condition in which they were delivered. We will only issue a refund once the goods are returned to us and we are satisfied that they are in a re-sellable condition and have not been used. We reserve the right to charge a 15%  Handling, Re-stocking and refunding fee.

The cost and responsibility of returning unwanted or non faulty goods will be yours the customer.

CANCELLATIONS

You may cancel your consumables and accessories order up until the point at which the order has been dispatched to our carrier. If an order has been cancelled prior to dispatch any charges payments made by the customer will be refunded in full.

If the order is cancelled and the goods have already been dispatched to our carrier it will be treated as a RETURNING OF GOODS. (Please refer to the returning of goods policy)

By purchasing machine equipment or entering into a lease agreement on machine equipment the above conditions no longer apply. A period of 24 hours grace is given in which you the customer has to cancel your order. After such time you cannot.

REFUNDS ON RETURNED GOODS

Refunds on returned goods are subject to the above terms and conditions and are given by credit or debit cards and a credit receipt will be issued. Orders paid for by cheque or cash will be refunded by a company cheque. We reserve the right to charge a 15%  Handling, Re-stocking and refunding fee.

TERMS AND CONDITIONS FOR THE USE OF COFFEE SUPPLIES DIRECT WEBSITE

In these Terms and Conditions "we, our, us, Coffee Supplies Direct" refers to Coffee Supplies Direct.

ACCEPTANCE OF TERMS

By accessing the content of www.coffeesuppliesdirect.co.uk ("the Website") you agree to be bound by the terms and conditions set out herein and you accept our privacy policy.  If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.

You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations.  You agree not to use the Website in any way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.  You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.  You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement. 

MODIFICATION

Coffee Supplies Direct reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement.  We advise users to regularly check the terms and conditions of this agreement. 

Coffee Supplies Direct has complete discretion to modify or remove any part of this site without warning or liability arising from such action.

COLOURS

The colour of goods may vary slightly from the images that are shown on the Website due to the limitations of photographic resolutions, monitors and browser software.

LIMITATION OF LIABILITY

Coffee Supplies Direct will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website. 

Nothing within this agreement will operate to exclude any liability for death or personal injury arising as a result of the negligence of Coffee Supplies Direct, its employees or agents. 

COPYRIGHT

All intellectual property of Coffee Supplies Direct such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Coffee Supplies Direct. 

By using the Website you agree to respect the intellectual property rights of Coffee Supplies Direct and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website. 

DISCLAIMERS

The information is provided on the understanding that the Website is not engaged in any rendering advice and should not be wholly relied upon when making any related decision. 

The information contained with the Website is provided on an "as is" basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatability or any components of the Website. 

We do not guarantee uninterupted availability of the Coffee Supplies Direct Website and cannot provide any representation that using the Website will be error free.

THIRD PARTIES

The Website may contain hyperlinks to websites operated by other parties.  We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content.  Our inclusion of hyperlinks to such websites does not imply any endorsement of use, statements or information contained in such websites.

SEVERANCE

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force. 

GOVERNING LAW AND JURISDICTION

This Agreement will be governed by the laws of England and the users of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.

CHEQUES PAYMENTS

Please make cheques or postal orders payable to Coffee Supplies Direct Ltd.  Please send your order, payment and contact details to the contact address. 

CONSUMER RIGHTS

None of these Terms and Conditions affects your consumer rights.

PRIVACY POLICY

WHAT INFORMATION WE COLLECT AND HOW

The information we collect via the Website may include:-

Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA).  Such information will not be transferred out of the EEA for any other purpose.

Your preferences and uses of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website.  This information is used to monitor your useage of the Website. 

Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering the information on return visits to the site.  Such data is recorded locally on your computer through the use of Cookies.  Most browsers can be programmed to reject, or warn you before downloading Cookies, information regarding this may be found in your browser "help" facility.

WHAT WE DO WITH YOUR INFORMATION

Any personal information we collect from this Website will be used in accordance with the Data Protection Act 1998 and other applicable laws.  The details we collect will be used :

To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after sales service)

In certain cases we may use your email address to send you information on our other products and services in such case you will be offered the option to opt in/out before completing your purchase.We may need to pass the information we collect to other companies for adminstrative purposes.  We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our emails for us.  Third parties will not be allowed to use your personal information for their own purpose. 

OTHER WEBSITES

This privacy policy only covers this Website.  Any other website which may be linked to by our Website are subject to their own policy, which may differ from ours.

SITE SECURITY

This Website uses Streamline for all credit and debit card transactions.  Under no circumstances will we hold sensitives payment details such as your card number, expiry date and security code.  All transactions are handled through our acredited payment bureau, SECpay.  For more information on Streamlines privacy policy please refer to www.streamline.com/privacy.htm . For more information on SECpay's privacy policy please refer to www.secpay.com

If you would prefer to arrange an order or pay over the telephone please contact one of our sales advisers on 01204 697437 during normal working hours.