Coffee Supplies Direct Terms and Conditions

Please read these terms and conditions carefully before ordering any products from us. By ordering any products from us you are agreeing to these terms and conditions. The terms tell you who we are, how we will provide products to you, how you and we may change or end the Contract, what to do if there is a problem and other important information.

We are Coffee Supplies Direct Ltd Our company registered number is 6839627, our registered address is 6 Eckersley Precinct, Alma Street, Atherton, Manchester, M46 0DR Our VAT registration number is 884 1096 06 You can contact us by telephoning our Customer Services team on 01204 697437or by writing to us at or Unit 2, Bridgebank Industrial Estate, Taylor Street, Horwich, Bolton, BL6 7PD If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order


"Contract" means the contract between us and you for the sale and purchase of the Products in accordance with these Terms

"Product" means a product set out in the Order "Order" means your order of the Products submitted by you online via the Website

"Terms" means these terms and Terms as amended from time to time in accordance with clause 10.1 "We/our/us" means Coffee Supplies Direct Ltd

"Website" means the website located at or any subsequent URL which may replace it

"You/your" means the person purchasing products from or accessing and using the Website (as defined below). If you use this Website on behalf of a company, organisation or other entity, then (i) you includes you and that company, organisation or other entity, and (ii) you represent and warrant that you are authorised to bind the company, organisation or other entity to these Terms of Use, and that you agree to these Terms of Use on behalf of yourself and the company, organisation or other entity.

2. Terms and Conditions

2.1 Nothing in these terms and conditions affects your statutory rights.

2.2 The way in which we process and protect your data is described in both these terms and conditions and in our published Privacy Policy on our web site. It can be read by clicking here.

3. Products

3.1 The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the images and colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the image and colour of the products. Your Product may vary slightly from those images.

3.2 The packaging of the product may vary from that shown on images on our Website.

3.3 We reserve the right to amend the product description if required.

3.4 All weights and sizes are supplied as a guide only and are approximate.

3.5 In the event that there are any errors regarding price or description, we reserve the right to correct that price or description and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. We will cancel your Order and your credit/debit card or PayPal account will be refunded in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of these errors.

3.6 Products which are on special offer or promotion are only available in limited qualities. When stock of a product on special offer or promotion runs out, we will no longer be able to supply that item at the special offer or promotion price.

4. Prices

4.1 All prices (where applicable) exclude VAT

4.2 VAT (where applicable) is calculated in the checkout section of the shopping cart at the current rate chargeable. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect. All prices are quoted in British pounds sterling (£ GBP) only.

4.3 The total value of your order including VAT and delivery charges will be displayed on the order confirmation screen. The displayed price is the amount in British pounds sterling (£ GBP) that you will pay. If you order by telephone, you will be notified by the operator of the amount payable.

4.4 Prices of the products and our delivery charges will be as quoted on our web site at the point of ordering (subject to revision for errors).

4.5 Our product prices and delivery charges are liable to change at any time. Any changes made to our product prices and delivery charges after a dispatch confirmation has been sent out to you will not affect any order which you have already placed. A dispatch confirmation is explained in more detail at 6.1 below.

4.6 Our web site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our web site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less that our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our web site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

4.7 We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation (see 6.1 below), if the pricing error is obvious and unmistakable and could reasonably been recognised by you as an error.

5. Ordering & Payment

5.1 You can order our products in three ways: 5.2 On-line using our web site or

5.3 by telephoning our customer services team on 01204 697437 or

5.4 by emailing our customer services team at with an official purchase order

5.5 We will endeavour to deliver all the products you order. In the unlikely event of any product being out of stock at the time of order we will notify you of this and we will take steps to minimise the effect of the delay.

5.6 Whilst every effort will be made to ensure that all items shown in our on-line product catalogue are in stock we offer no guarantee of availability and our telephone service and this electronic publication does not constitute an offer for sale capable of acceptance by you submitting an order.

5.7 If ordering on-line, when we receive your order we will automatically send you an e-mail confirming acknowledgement of receipt of your order details ("Confirmation Email"). This Confirmation Email will be directed to the e-mail address you supplied to us upon placement of your order and is not a guarantee of availability nor acceptance of an offer.

5.8 If ordering over the telephone, once you have placed your order, you will be issued with a unique order reference number ("Unique Order Reference Number") - please quote this in case of any queries.

5.8 To ensure your order is dealt with promptly, we require your full, correct delivery address details, including a postcode for the United Kingdom, a day time contact telephone number and your e-mail address (if you have one). The billing address you provide to us must be the same as the billing address you have notified to and registered with your selected credit/debit card company or other payment services provider as this is used to validate your order. We regret that failure to supply the correct details will result in your order being held pending the supply of the correct details.

5.9 Your order will only be processed if full payment details are given.

5.10 Our Website accepts payment by most major credit cards and debit cards or by PayPal.

5.11 We use a third party payment services provider to process payments. If you are placing your order using our web site and select to pay by credit or debit card the final step in the ordering process will result in your order being handed over to our payment services provider's web site for payment. You may pay using any of the payment methods listed on our payment services provider's page after your order is transferred to their web site for payment. If you are placing your order by telephoning our customer services team the operator dealing with your order will advise you of the payment methods open to you and take your details. If you advise us that you wish to pay by credit or debit card your payment will still be processed using our third party payment services provider.

5.12 Your detailed payment information will be collected at the point you complete your order. In some circumstances order dispatch may be delayed due to unforeseen circumstances, and in this situation, depending on your payment method, payment debit will occur 3 to 7 days after you placing the order. Debiting your payment does not represent acceptance by us of your order or otherwise commit us to a contract with you. Section 6 of these terms will govern how and when a binding contract is formed between you and us in relation to any order.

5.13 If you experience any difficulties processing your order or with payment, please call our customer services team on 01204 697437.

5.14 All orders are checked with the relevant payment provider prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.

5.15 If you are ordering using our web site and you select to pay by debit or credit card the last stage in the order process is that details about your order will be passed to our selected payment service provider. This will be clear from the details presented to you in your browser during the order process. The payment service provider will ask you to select one of the supported payment methods, and enter relevant details regarding that payment method (for example, if paying by credit card this could include your name and address details, credit card number, expiry date of the card and the security digits on the rear of the card) in order for the payment to be processed.

5.16 When you are using the payment service providers web site to enter your payment details, you acknowledge you are using a third party's web site and agree to do so in accordance with the terms and conditions and privacy policy of that web site. Agreeing to such use is a condition of ordering products through either our web site or over the telephone with our customer services team.

5.17 That payment services provider facilitates payment from you to us using the method you select during the order process. Both we and the payment service provider will collect certain personal data about you during the process of placing an order. We will use that personal data in order to facilitate your order and to perform any contract that may arise between us as a result of your order. By submitting an order, you are consenting to both our payment service provider and us using your personal data for these purposes. These uses are in addition to any other uses of your personal data that are described in our published Privacy Policy on our web site. It can be read by clicking here.

5.18 To ensure that your chosen payment method is not being used without your consent, we and/or the payment service provider may validate name, address and other personal information supplied by you during the order process against the appropriate third party databases. By accepting these terms and conditions, you consent to such checks being made.

5.19 We will retain certain details about your order, which will include some of your personal data, for a reasonable period after you have placed your order. Our payment service provider will also retain certain details about your order, which will include some of your personal data, for a reasonable period after you have placed your order. This is in order to allow us to deal with any questions, issues, cancellations or refunds that may be necessary.

5.20 All data provided by you to us as part of the order process will be treated securely and in accordance with the United Kingdom's Data Protection Act 1998.

5.21 Our ordering and payment process is digitally encrypted using SSL technology to transfer your details to our secure server. SSL is the industry standard for secure on-line payment, it provides a high level of protection to you, and to us and our payment service provider, against fraudulent transactions. We will pass details of your order to our payment service provider using secure SSL technology.

6.How a contract is formed between you and us

The Order you place constitutes an offer to purchase the products in accordance with these Terms. 6.1 Using our web site: 6.1.1 You are responsible for ensuring that the terms of the order are correct. Please read and check your order before placing.

6.1.2 After placing an order on our web site, you will receive a Confirmation Email. This does not mean that your order has been accepted. Your order constitutes an offer to us to buy the product(s) you have ordered. All orders are subject to acceptance by us. Your Order will only be deemed accepted by us when you have paid for the products and monies received by us.

6.1.3 Orders will only be accepted by us upon dispatch of the product(s) you have ordered. We will confirm such acceptance to you by sending you an email which confirms that the order has been dispatched ("Dispatch Confirmation"). 6.1.4 The contract will be formed when we send you the Dispatch Confirmation, unless we notify you that we do not accept your order or if you have cancelled it.

6.2 Using our telephone customer services team

6.2.1 When placing an order with our customer services team, you will have your order details and payment details taken by one of our operators, and be notified of an expected delivery date. This does not mean that your order has been accepted. Your order constitutes an offer to us to buy the product(s) you have ordered. All orders are subject to acceptance by us. Your Order will only be deemed accepted by us when you have paid for the products and monies received by us.

6.2.2 Orders will only be accepted by us upon dispatch of the product(s) you have ordered. We will confirm such acceptance to you by sending you an acceptance confirmation note or invoice with your order when it is delivered.

6.2.3 The contract will be formed when you receive delivery of the product(s), unless we notify you that we do not accept your order or if you have cancelled it. 6.3 Using email to place an order

6.3.1 When placing an order using email you are subject to the same terms as 6.2

6.4 If we are unable to accept your Order, we will inform of you this and will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified.

7. Cancellation of order & returns policy

7.1 You have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 within 14 days starting the day after the day on which the goods came into the physical possession of you the consumer or the person that you ask us to deliver the goods to. This means that during the relevant period if you change your mind or decide for whatever reason that you do not want to receive or keep the products, you can notify us of your decision to cancel the contract and receive a refund. Alternatively, you are entitled to request an exchange within the same period of time and the provisions below also apply to exchanges.

7.2 However, you do not have a right to cancellation in respect of the following products which can only be returned if they are faulty or not as described:

7.2.1 Personalised and made-to-order products

7.2.2 Perishable products such as food

7.3 Your legal right to cancel a Contract starts from the date that we send you an email confirming that the Products have been dispatched which is when the Contract between us is formed and ends 14 days after you receive the product.

7.4 To cancel a contract with us, you need to let us know that you have decided to cancel. Please let us know by doing one of the following:

7.4.1 Telephone our customer services team on 01204 697437

7.4.2 Email our customer services team at

7.4.3 Online: complete the online form on our Website.

7.4.4 By post: send a letter to Coffee Supplies Direct Ltd, Unit 2, Bridgebank Industrial Estate, Taylor Street, Horwich, Bolton, BL6 7PD

7.5 If the products have been delivered to you before you decide to cancel your contract you need to return the products to us, without undue delay and in any event no later than 14 calendar days from the day on which you communicate your wish to withdraw from the contract. You can return the products to the address given to you in the email in which we acknowledge your wish to withdraw from the contract. Please insert a copy of your delivery note into your return parcel and retain your receipt or proof of postage

7.6 Please return the products to us in perfect, re-saleable condition (including product packaging, instructions, etc). You must not write anything on the item, its packaging or instructions. Please note that the costs of returning your item(s) must be paid by you and at your own risk no later than 14 calendar days from the day on which you communicate your decision to withdraw from the contract, we recommend using a trackable service and obtaining proof of postage. On your request and for your convenience, our customer services team can provide you with a return label to simplify the shipment process. We will inform you what the return shipment costs will be and that the return shipment cost will be deducted from any eligible refund.

7.7 Take care of the products whilst they are in your possession, as you have a legal obligation to do so.

7.8 If you cancel your Contract with us, we will:

7.8.1 Refund you the price you paid for the products. However, please note we are permitted by law to reduce your refund to reflect any reduction in value (which may be as much as the Contract price), if this has been caused by you using the product or handling the product in a way which would not be permitted. If we refund you the price before we are able to inspect the products and later discover you have used them or handled them in an unacceptable way, you must pay us an appropriate amount (which may be as much as the Contract price);

7.8.2 Refund any delivery costs you have paid, although, as permitted by law, the maximum refund may be the costs of delivery by our basic delivery charge (return costs shall be paid by you)

7.8.3 We will return your money to you by re-crediting it to the payment method you used to pay for the products without undue delay and in any case within 14 days of the day we have received the products you wish to return or until you supply evidence that you have sent the products back to us, whichever is the earliest.

7.9 Due to the speed of our ordering process we may not be able to cancel your Order before dispatch. If you exercise your right to cancel prior to receiving the products, we will attempt to stop the products from being delivered to you. However, it this is not possible and the products are delivered, you will be able to return them in line with your rights set out above.

7.10 Goods returned because they are faulty or defective must be returned in the condition you received them. For UK orders, we will pay the cost of returning the item(s) to us.

8.Faulty Goods

8.1 Goods returned because they are faulty or defective must be returned in the condition you received them.

8.2 The following information is intended as a guideline. Wherever possible we will respond to your individual circumstances.

8.2.1 Should a fault occur with the item(s) within 30 days of delivery you will be offered the choice of a replacement or refund.

8.2.2 If there is a fault with your product or other defect with your order within 12 months of delivery we will normally offer a replacement or repair from us or through our approved suppliers or agents. (Exclusions apply)

8.2.3 On returning faulty items ensure you adhere to the returns guidelines as outlined above. Failure to meet these conditions may result in your return not qualifying for a refund or replacement.

8.2.4 For faulty Products, we will examine them or we may have to return them to the manufacturer for examination. 8.2.5 This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear.


Delivery Options Delivery Information Price
Free Standard Delivery Orders over £60.00 are shipped on a Free Standard Delivery service. These parcels are delivered between 2 and 3 working days (Monday to Friday) to UK mainland – postcode restrictions apply. £FREE
Next Working Day Delivery Upgrade Available on orders over £60.00 and placed before 1pm. Delivered on a next working day service (Monday to Friday) – postcode restrictions apply. £2.95 + VAT
Standard Delivery Orders below £60.00 are shipped on a Standard Delivery Service. These parcels are delivered between 2 and 3 working days (Monday to Friday) to UK mainland – postcode restrictions apply. £2.95 + VAT
Next Working Day Delivery Available for orders below £60.00 and placed before 1pm. Delivered on a next working day service (Monday to Friday) – postcode restrictions apply.  more £5.95 + VAT
Republic of Ireland *Delivery charges displayed at checkout is an estimate only. We will quote exact shipping costs based on weight and number of boxes being dispatched. Estimate £13.25 + VAT
International Deliveries Additional delivery charges will apply to all overseas orders. Please call our sales team on 01204 697437 for a quotation.

9.5 The delivery charge is calculated by the total price of all the items ordered, this is automatically calculated for you in the shopping cart.

9.6 Remote & Rural Deliveries

9.7 Some more remote parts of the UK are more difficult and expensive to reach. We will do all we can to deliver to these areas within the above standard delivery terms but additional delivery charges and delivery times may vary.

9.7.1 Please note additional delivery charges may apply for the following areas:-

9.7.2 Scilly Isles, Channel Isles, Isle Of Man, Isle of Wight, Northern Ireland, Eire, Scottish Isles and the Scottish Highlands including the following postcodes:- AB30-AB35, AB44-AB54, AB36-AB38, AB55-AB56, FK17-FK21, HS1-HS9, KA27-KA28, KW0-KW99, PA20-PA99, PH15-PH99 and all IV and ZE postcodes.

9.8 Additional delivery charges will apply to all overseas orders.

9.9 Please call our customer support on 01204 697437 or email us at where we will be happy to quote for any additional delivery charges to these areas.

9.10 Please contact us for delivery times on equipment as lead times may vary - for further details please call our customer support on 01204 697437. 9.11 Overseas orders

9.11.1 Additional delivery charges will apply to all overseas orders.

9.12 Further Information

9.13 All orders require a signature. All valuable orders are shipped using an insured service by Interlink. Smaller or less valuable orders are shipped by MyHermes. We reserve the right to charge more for delivery if the order is to be delivered to a remote or rural area as signified above, or for very large or valuable items. We will always contact you to discuss the options before making additional delivery charges.

9.14 We reserve the right to alter our delivery charges in future without warning. Any changes made will be advertised on this page. We reserve the right to refuse delivery of we deem it necessary, or to charge for delivery where the wrong delivery type is specified. We reserve the right to refuse service in exceptional circumstances. We reserve the right to deviate from our published delivery charges if necessary

9.15 Working Days and Bank Holidays

9.15.1 Working days - are Monday to Friday excluding UK Bank Holidays. E.g. an order placed on a Friday for Next Day Delivery will be delivered on the following Tuesday.

9.15.2 Bank Holidays are not normal working days and therefore are not available for delivery and should not be included in processing times.

9.16 If no one is available at your address to take delivery and the Products cannot be posted through the letterbox, we will either attempt to deliver to a neighbour or we will leave you a note informing you of how to rearrange delivery or collect the products from your local delivery depot.

9.17 Subject to section 5.8 above, deliveries will be made to the address that you have nominated. The products will be at your risk from the time of delivery. In the event that you select a business address, we shall be deemed to have delivered the product to its intended recipient by delivering it to the reception area at the business address. However, if an express delivery has been selected, your signature will be required or the products will not be delivered.

10. Sales Calls

10.0 If you have given your consent on during making your purchase for our Sales Team to contact you via telephone on a periodic basis with the details of new product ranges and offers, these calls will only occur between 9am-5pm on weekdays. Your telephone number and personal data will be secured and will not be released to any third parties during or after this process. You can opt out of receiving calls from our Sales Team any time by informing us verbally in person or during a telephone call, email or via our postal address.

11 General

11.1 We reserve the right to amend these Terms and Conditions for any reason at any time. It is your responsibility as a customer to review these on each occasion you access the Coffee Supplies Direct web site or by telephoning our customer service team. Coffee Supplies Direct has complete discretion to modify, remove or suspend any part of this site without warning or liability arising from such action.

11.2 These terms and conditions, and all matters relating to orders will be governed by the laws of England and the users of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.

11.3 You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the Website in any way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information. You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

11.4 The information is provided on the understanding that the Website is not engaged in any rendering advice and should not be wholly relied upon when making any related decision. The information contained with the Website is provided on an "as is" basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or any components of the Website. We do not guarantee uninterrupted availability of the Coffee Supplies Direct Website and cannot provide any representation that using the Website will be error free.

11.5 The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of use, statements or information contained in such websites

12 Reviews & Comments

12.1 We permit you to leave reviews, comments and product questions on our website. Whilst we do not regularly monitor this content we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the Coffee Supplies Direct website.


13.1 Coffee Supplies Direct will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.

13.2 Nothing within this agreement will operate to exclude any liability for death or personal injury arising as a result of the negligence of Coffee Supplies Direct, its employees or agents.

13.3 We will not be liable for any theft or loss of or destruction to your products once the products are delivered to your nominated delivery address.


14.1 All intellectual property of Coffee Supplies Direct such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Coffee Supplies Direct.

14.2 By using the Website you agree to respect the intellectual property rights of Coffee Supplies Direct and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.