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Refund policy

We obviously want you to be totally happy with your Coffee Supplies Direct purchase, which includes a hassle free returns procedure should you need to send an item back to us.

If a product is faulty or defective then we're really sorry. Return it to us within 30 days of delivery in the condition you received it and we'll arrange a refund or for a replacement product to be sent to you.

If you’ve simply changed your mind you have a legal right to cancel a contract under the Consumer Contracts Regulations 2013 within 14 days of delivery for a refund. Please return the products at your own cost to us in an unopened, non-damaged and re-saleable condition. Please note that the costs of returning your item(s) must be paid by you. We recommend using a trackable service and obtaining proof of postage.

If you wish to return an item please let us know by doing one of the following:-

Telephone our customer services team on 01204 697437

Email our customer services team via our contact page

Online: complete the online form on our Website.

By post: send a letter to
Coffee Supplies Direct
Unit 7-8
Leatherhead Trade Park
Station Road
Leatherhead
Surrey
KT22 7AG

Please return the products back to us within 14 days of receiving a returns number to:-
Coffee Supplies Direct
Unit 7-8
Leatherhead Trade Park
Station Road
Leatherhead
Surrey
KT22 7AG